Privacy policy

House of Paws (Essex) Ltd (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share the personal information you give us when you use our website or buy from us. By using our website, you accept this policy.

Information we collect

When you contact us or make a purchase, we collect:

• your name
• your email address
• your phone number (optional)
• your delivery address

How we use your information

• To answer questions you send us
• To process and complete your orders
• To send you news and offers, but only if you’ve agreed to receive them

How long we keep it

We only keep your personal information for as long as we need it for the reasons above. You can ask to see, change or delete your information at any time by emailing info@houseofpawsessex.co.uk.

Keeping your information safe

We use suitable technical and organizational measures to protect your information from unauthorized access, use or sharing. Please be aware, though, that no method of sending or storing information online is completely secure.

Sharing your information

We don’t share your personal information with anyone else, except where we need to in order to complete your order or provide a service you’ve asked for. Any company we share it with must follow data protection law (UK GDPR) and keep your information secure and confidential.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page, along with the date of the latest update, so please check back now and then.

Terms and conditions

Using our website

By using the House of Paws website, you agree to these terms. If you don’t agree with any part of them, please don’t use our website.

Our content

All content on this website, including text, graphics, logos and images, belongs to House of Paws or our suppliers and is protected by copyright. You may not use it without our permission.

Using the website responsibly

You agree to use our website only for lawful purposes, and in a way that doesn’t affect anyone else’s rights or their use of the website.

Orders

You agree to give accurate, up-to-date details when you place an order. We may cancel any order if we suspect fraud or unauthorized activity.

Disclaimer

Our website and its content are provided “as is”, without any guarantees. We can’t promise the website will always be free of errors or available without interruption. As far as the law allows, House of Paws is not responsible for any loss or damage caused by using our website or its content.

Contact us

If you have any questions about this Privacy Policy or our Terms and Conditions, please email info@houseofpawsessex.co.uk or call 01708 768477.